Returns & Exchanges


Time Limit on Returns

Products must be returned within 60 days of the processing date on the order packing slip to receive a refund to the payment method used on Products must be returned in new or gently used condition.

Payment Credit

Products returned will be refunded to the original credit card used on C'est Moi is not responsible for product damage during shipping. If shipping damage occurs, contact the carrier.

Returning your Order

Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

C'est Moi Returns Center
JAKKS Pacific, Inc.
Consumer Relations
21749 Baker Parkway
Walnut, CA 91789

Should you need to reach us by phone, please call: 1-877-875-2557 (toll-free, North America only). Representatives are available Monday - Friday, 7:30 AM - 5:00 PM Pacific Time (GMT – 8), excluding holidays.

Refunding Shipping Fees

Initial shipping charges are refunded only if the product is damaged or shipped to an incorrect address by C'est Moi. Return shipping charges are the responsibility of the purchaser. C'est Moi does not accept CODs.

Returns Notification

For products returned to the C'est Moi Returns Center, we will notify you via email when we have processed your return and issued a refund. You can also login to your account, click on Order Status and look up your order for the return status.

Returns Processing Time

Please allow 30 business days for receiving and processing of your online order return. The return credit will appear on your account within 7-10 business days after processing your return. The return credit will appear on your credit card statement within two billing periods, depending on your billing cycle.

Coupon Codes

Unfortunately, we are unable to return the coupon code you used for your purchases.